FAQ
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Do I need to bring my own mat?
We provide mats for all classes, but you’re welcome to bring your own if you prefer. A mat towel is required for hygiene and safety. If you forget yours, we offer towels available for purchase or rental in-studio.
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What should I wear?
Wear comfortable, form-fitting activewear that allows you to move freely. Grip socks are required for safety and cleanliness.
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I’m new to Pilates. Is Match Pilates right for me?
Absolutely. Our instructors offer modifications and cues for all levels. We recommend starting with a Sculpt class to build your foundation.
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What is your late policy?
For the safety and experience of all clients, there is a 10-minute grace period for late arrivals. After 10 minutes, entry will not be permitted, and your spot may be given to a waitlisted client. Please arrive early to ensure a smooth start to your session.
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How should I prepare for class?
Bring grip socks, a water bottle, and a mat towel. We recommend arriving 10 minutes early to get settled and let the instructor know if you have any injuries or limitations.
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How does the waitlist work?
If a class is full, you can join the waitlist. If a spot opens up, you’ll be automatically added and notified by email/text. Be sure to check your status before class — once added from the waitlist, our cancelation/no-show policies still apply.
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Can I bring my baby or child to the studio?
For safety, liability, and to maintain a focused environment, babies and children are not allowed in the studio, including the lobby or waiting areas. We appreciate your understanding and cooperation.
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Is the studio cleaned regularly?
Yes! Cleanliness is a top priority. We sanitize equipment after every class, and the studio is professionally cleaned daily.
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What counts as a late cancel or no-show, and what are the fees?
Canceling your class less than 12 hours before the start time is considered a late cancel and will result in a $14 fee. If you’re absent from class without canceling, it’s a no-show, and a $25 fee will apply. Classes booked through Classpass are not controlled by us.
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Why do these fees exist and who do they apply to?
These fees help keep our classes fair and available for everyone by discouraging last-minute cancellations and no-shows. They apply to all clients.
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How can I avoid fees, and what if I have an emergency?
To avoid fees, cancel at least 12 hours in advance. We understand emergencies happen—if something unexpected comes up, please reach out to us at hello@matchpilates.com so we can review your situation.